Terms of Sales
Article 1 – Application of conditions
The seller is defined below as being the GliSODin® online store of the Laboratoires ISOCELL Paris brand, commercial sign of the company ISOCELL NUTRA, whose head office is located at the following address:
ISOCELL NUTRA 53, boulevard du Général Martial Valin 75015 Paris
Simplified joint stock company with capital of 40,000 euros, registered with the PARIS RCS under number 438 76 304 000 26, and the buyer is defined below as being the company or the person signing and accepting these conditions of sale.
The buyer acknowledges having the capacity to contract under the conditions described below, that is to say to have the legal majority and not to be under guardianship or guardianship. The buyer acknowledges having read these T & Cs before placing the order.
The general conditions of sale apply exclusively to all sales concluded by ISOCELL NUTRA, both for its own account and for that of its principals. Any other condition commits the seller only after written confirmation from him. The mere fact of placing an order or accepting an offer from the seller implies unreserved acceptance of these general conditions. Any condition that does not comply with our general conditions that the buyer has formulated will be rejected unless we have expressly and in writing recognized the applicability.
These general conditions may be modified at any time and without notice by ISOCELL NUTRA, the modifications then being applicable to all subsequent orders.
Article 2 – Orders
Orders are effective from the date of receipt of payment.
Orders sent directly by the buyer or which are transmitted by the agents representing the seller do not bind the seller until they have been accepted in writing. Any modification of orders and any ancillary or derogatory condition as to the object and terms of the sale are only valid to the extent that they appear in the offer or confirmation made by the seller.
Any offer to sell is subject to available stocks. However, if, despite the seller’s vigilance concerning his stocks, the products prove to be unavailable after the buyer’s order, ISOCELL NUTRA undertakes to inform you as soon as possible, and may allow you to cancel or to modify your order.
In the event that the payment for the buyer’s order has already been debited by the seller, and if no modification of the said order seems to be possible, the buyer will be refunded without delay and at the latest within 30 days of payment of the sums he has paid.
Any clause emanating from the buyer, not accepted in writing by the seller which would be in opposition to these general conditions or particularities defined in the price offer will be considered as void. No unilateral order cancellation will be accepted without the agreement of ISOCELL NUTRA.
Article 3 – Prices
The prices of the site are indicated in euros all taxes included. They are applicable during the validation of the order by the consumer and do not include the participation in the delivery costs, invoiced in addition, and indicated before the final validation of the order form.
Prices are subject to French VAT and any change in the legal rate of this VAT will be implicitly reflected in the price of the products presented on the GliSODin site, on the date stipulated by the relevant implementing decree.
Article 4 – Payment
All orders are payable in euros. Payment of the full price must be made when ordering by the Buyer. At no time can the sums paid be considered as a deposit or down payment.
To pay for his order, the Buyer has all the means of payment referred to in the order form: bank card (credit card, Mastercard, Visa).
The buyer guarantees to ISOCELL NUTRA that he has the necessary authorizations to use the payment method he has chosen, when registering the order form. ISOCELL NUTRA reserves the right to suspend or cancel any order and / or delivery, whatever their nature and level of execution, in the event of non-payment of any sum due by the buyer, or in the event of payment incident.
Penalties of an amount equal to the legal interest rate plus five points are automatically applicable to unpaid amounts at the end of a period of ten days following the invoice date or upon notification of the rejection of bank payment for any other means of payment. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions hereof.
ISOCELL NUTRA reserves the right to request a photocopy of the buyer’s identity card and / or proof of address for any order.
As part of the fight against fraud on the Internet, information relating to your order may be checked for verification.
Article 5 – Choice of articles
The buyer having taken note of the products and their characteristics, marketed by ISOCELL NUTRA, has under his sole responsibility and according to his needs as he has previously determined them before any order, made his choice on the product (s) making the subject of his order.
Articles 6 – Delivery
The products will be delivered to the address indicated by the buyer on the order form.
The buyer may, at his express request, obtain the sending of the invoice to the billing address and not to the delivery address by simply making the request to the seller by post or email.
To enable the ordered products to be shipped to the buyer, ISOCELL NUTRA has chosen to work primarily with the POST by using the LETTRE SUIVIE and COLISSIMO SUIVI systems of the POST or with the CHRONOPOST system of the POST for more shipments. fast; and this in order to reduce transport times between the order and the delivery of the ordered products.
The characteristics of the Letter Followed and Colissimo followed systems of the POST described on the site www.laposte.fr are applicable. Any changes in these provisions may be made by La Poste without notice, these changes will be applied by ISOCELL NUTRA.
The buyer is required to check, in the presence of the La Poste employee if applicable, the condition of the packaging of the goods and their contents on delivery. In the event that the buyer has any doubts of any kind whatsoever about the condition or content of his package, he is required:
• to apply the Colissimo procedure (in particular to report the damage due, all complaints and reservations) and refuse the goods by immediately issuing a report of an anomaly to the post office clerk (report 170.);
• to report these incidents to ISOCELL NUTRA through its online customer service within two working days, setting out the said complaints or reservations. Failure to comply with the procedure set out above, no claim from the buyer will be accepted.
Quality or conformity problems
In the event of delivery of a product that does not correspond to the order (defective or non-conforming), the buyer must make his complaint within fourteen working days following receipt of the goods.
Complaints must be sent to its online Customer Service by e-mail, and must include:
• the buyer’s contact details;
• the invoice number concerned;
• product references;
• the reasons for the complaint;
The products must be returned by the buyer within fourteen working days from the date of delivery.
Otherwise, ISOCELL NUTRA will not proceed to any exchange or refund of the products thus ordered. In addition, immediately reproducible products which have been unsealed, whose packaging has been opened can only be replaced and not reimbursed.
Any product to be exchanged or reimbursed must be returned at the buyer’s expense to ISOCELL NUTRA in its original condition and packaging and include all of the product and its accessories in perfect condition for resale.
Failure to comply with the procedure set out above and the deadlines indicated, the buyer may not make any claim for non-conformity or apparent defect of the delivered products, the products then being deemed to conform and free from any apparent defect.
– Time limit :
The Colissimo system followed by La Poste allows delivery within an average of forty-eight hours from the premises of ISOCELL NUTRA. These deadlines are more generally seventy-two hours or ninety-six hours in the case of orders sent by Letter followed.
The starting order is given by ISOCELL NUTRA after full payment of the order price. This deadline is communicated as an indication and any possible overrun may not give rise to damages.
In any event, and in accordance with the provisions of article L 121.20.3 of the Consumer Code, the products ordered will be delivered within a maximum period of thirty days from the day following that on which the buyer registered his order. , subject to full payment of the price. In the absence of delivery at the end of this period, the buyer will have the possibility of canceling his order. The sums paid by the buyer will then be returned to him without delay, to the exclusion of any other compensation.
In the event of a delay in delivery compared to the date initially fixed, the buyer must notify ISOCELL NUTRA in writing (mail, email), in order to improve the quality of service that may be offered to him and to allow the seller to carry out an investigation with La Poste. An investigation with La Poste can last up to twenty-one working days. If during this period, the product is found, it will be immediately forwarded to the domicile of the purchaser or of the recipient designated in the order form.
On the other hand, if the ordered product is not found at the end of this period of twenty-one days of investigation, ISOCELL NUTRA will proceed at their expense to a new shipment of the products ordered by the purchaser.
In the event that the ordered product is then no longer available, the provisions referred to in article 8 will be applied.
Article 7 – Retention of title
In application of the law of May 12, 1980, the transfer of ownership of the delivered goods to the purchaser will intervene only after full payment of the price in principal and accessory or the cashing of the accepted checks or other means of payment emitted for purposes of payment of the price.
During the period from delivery to the transfer of ownership, the risks of loss, theft or destruction are the responsibility of the buyer. The non-performance by the buyer of his payment obligations, for any reason whatsoever, gives the seller the right to demand the immediate return of the goods delivered at the buyer’s expense and risk.
Article 8 – Guarantee
Any return of a defective product must be subject to the prior agreement of ISOCELL NUTRA. To this end, the buyer will contact the after-sales service of the seller, whose contact details will be indicated on a page of the seller’s website provided for this purpose. No return will be accepted without the prior agreement of the seller.
The defective product must be returned in its original packaging accompanied by a copy of its purchase invoice, include all of the product and its accessories as well as the serial number of the product when it includes one. All costs and risks associated with returning the product are the responsibility of the buyer.
The guarantees do not cover the abnormal, illegal or non-conforming use of the products; damage resulting from abnormal shocks, operating errors or modifications made by the buyer; faults as well as faults and consequences linked to any external cause.
In any event, the legal guarantee applies which obliges the seller to guarantee the buyer against all the consequences of hidden defects in the item sold.
Article 9 – Right of withdrawal
In accordance with article L121-20 of the Consumer Code, the buyer has a period of fourteen clear days from the date of receipt, to return at his own expense and at his risks and dangers, the products ordered, for exchange or refund. The products must be returned to ISOCELL NUTRA in perfect condition for resale, in their original condition (unopened packaging, accessories, instructions, etc.), duly sealed.
Any incomplete, damaged, damaged product or whose original packaging has been damaged, will not be refunded or exchanged.
The buyer must inform ISOCELL NUTRA in advance through its online customer service or by e-mail.
In the event of a refund request by the applicable customer (product not unsealed – packaging unopened), ISOCELL NUTRA generally reimburses its customers within seven days. However, in accordance with articles L121-20-1 to L121-20-7 of the Consumer Code ISOCELL NUTRA have a maximum period of 30 days from the date of return of the products to reimburse the customer.
In the event that this right of withdrawal is exercised by the buyer, the seller reserves the right to deduct from the customer all shipping costs, whether these are initially free or partially paid.
Article 10 – Limitation of liability
All the products offered on one of our websites have been produced or imported into France in accordance with the legislation in force. However, it is up to the buyer to ensure the legality of the use he wishes to make of it. Thus, ISOCELL NUTRA declines all responsibility in the event that the delivered product does not comply with the legislation of the country of delivery.
ISOCELL NUTRA cannot be held liable in the event of breach of its contractual obligations in the event of an out of stock or unavailability of the product, due to an exceptional, fortuitous case or a case of force majeure such as, and without limitation, disasters, total or partial strikes, fires, floods, failure or breakdown of equipment, means of transport, communication or due to the actions of the buyer.
ISOCELL NUTRA cannot be held responsible for any indirect damage as a result of the present, loss of data or files, operating loss, loss of profit, loss of opportunity, damage or costs, which may arise as a result of the purchase. some products. It is the buyer’s responsibility to make all the necessary arrangements beforehand. Hypertext links may refer to sites other than that of the seller, so ISOCELL NUTRA disclaims all liability in the event that the content of these sites contravenes the legal and regulatory provisions in force.
Within the limits of what is permitted by law, ISOCELL NUTRA provides the GliSODin.com site and its content on an “as is” basis, and makes no explicit representations or guarantees of any kind whatsoever. or implicit, concerning the GliSODin sites, their operation, their content.
Article 11 – Termination clause
In the event of non-compliance with one of the buyer’s obligations by the latter, the sale will be terminated automatically and the goods will be returned to the seller if he sees fit, without prejudice to any damage. and interests that the seller could assert with regard to the buyer, within a period of forty-eight hours after the formal notice remains ineffective.
Article 12 – Computing and Freedom
The information collected by ISOCELL NUTRA during any order from the buyer is necessary for the management of his order by the seller.
In accordance with the Data Protection Act n ° 78-17 of January 6, 1978, the buyer has the right to access, rectify, oppose and delete data concerning him from ISOCELL NUTRA.
ISOCELL NUTRA undertakes not to disclose or sell the buyer’s contact details to other organizations or companies, with the exception of suppliers associated with the order. He can only be informed of offers from ISOCELL – GliSODin® LABORATORIES.
Article 13 – Jurisdiction clause
Any dispute relating to the formation, execution and termination of contractual obligations between the parties that cannot give rise to an amicable settlement, will be submitted to the jurisdiction of the Paris Commercial Court in whose jurisdiction the seat is located. of the seller, regardless of the conditions of sale and the method of payment accepted, even in the event of a guarantee call or multiple defendants, the seller reserving the right to seize the territorially competent court to which the headquarters of the Buyer. The present contract is regulated by French law. The application of the Vienna Convention on the international allocation of goods is expressly excluded.